Relationship Management White Papers

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Power Up Your Gaming Analytics in Days sponsored by Treasure Data WHITE PAPER: This brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences. Posted: 07 Jan 2014 \| Published: 07 Jan 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software

The State of Cloud Integration Today sponsored by MuleSoft WHITE PAPER: Read this report today, which details the findings from a survey measuring the success of SaaS applications with existing enterprise assets that have been deployed by IT leaders across various industries. Inside, discover that organizations need to develop a hybrid integration strategy in order to fix performance issues. Posted: 20 Dec 2013 \| Published: 20 Dec 2013 TOPICS: Application Integration \| Applications Management \| Cloud Computing \| Cloud Management \| CRM \| Data Integration \| Hybrid clouds \| SaaS ERP

Knowledge Management: 5 Steps to Getting It Right the First Time sponsored by Oracle Corporation WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. Posted: 26 Dec 2013 \| Published: 26 Dec 2013 TOPICS: Content Management \| CRM \| Knowledge Management \| Knowledge Management Software

The Age of Social Media: Lead Generation and Brand Authenticity sponsored by Marketo WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit. Posted: 28 Jan 2015 \| Published: 28 Jan 2015 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking

Content Marketing Essentials: Reach Customers Without Breaking Budgets sponsored by Marketo WHITE PAPER: This white paper considers 7 content marketing essentials to deliver quality messages without destroying your budget. Access to now see what your enterprise can do to spike lead generation with the right marketing message. Posted: 28 Jan 2015 \| Published: 28 Jan 2015 TOPICS: CRM \| CRM Best Practices \| Marketing \| Marketing Literature

Three Tips for Measuring Voice in the Sea of Big Data sponsored by Calabrio, Inc. WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. Posted: 03 Apr 2014 \| Published: 03 Apr 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Mining Software

Google+ Guide sponsored by Oracle Corporation WHITE PAPER: This guide explores some best practices for utilizing Google+ as an effective user engagement strategy. Posted: 27 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Contract Management \| Contract Management Software \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking \| Web Content Management

Predictive Analytics: Driving the Right Customer Interactions at the Right Time sponsored by IBM WHITE PAPER: This white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions. Posted: 20 Feb 2015 \| Published: 31 May 2010 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Data Analytics \| Predictive Analytics

5 Tips For Setting Measurable Social Media Goals sponsored by MarketWired WHITE PAPER: While social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success. Posted: 20 Feb 2014 \| Published: 20 Feb 2014 TOPICS: CRM \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

SYSPRO Espresso - Mobile Solution sponsored by Syspro WHITE PAPER: This white paper introduces a mobile application platform that gives you the power to manage your business at any time, from any location, and on any popular mobile device. Posted: 10 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Applications Management \| Applications Software \| CRM \| Customer Support Software \| Manufacturing \| Manufacturing Software \| Manufacturing Systems \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Smart Phones \| Supply Chain Management \| Supply Chains