WHITE PAPER:
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
EZINE:
This expert handbook explores the different AI flavors in collaboration platforms and how they can help you optimize reporting and analytics. Learn more about how Microsoft, Salesforce, and Oracle are folding AI into collaboration and which platform fits your organization's needs best.
WHITE PAPER:
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
EGUIDE:
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
EGUIDE:
This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.
EBOOK:
The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality.
CASE STUDY:
Read this case study to learn how Evernote came to choose ABBYY and how it turned out to be very successful for them. Continue reading to learn more about the features and benefits of ABBYY FineReader Engine.
EGUIDE:
Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
BROCHURE:
The current economic downturn requires a strategic approach to cutting IT costs, high-performance businesses successfully reduce overall costs sharply and for the long term, shifting spend toward IT capability and business growth.
