CASE STUDY:
Project management processes that are not standardized can extend project timelines and lead to product poor quality and unsatisfied customers. Discover how system knowledge management can improve availability by reducing manual dependence.
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
WHITE PAPER:
This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?
ASSESSMENT TOOL:
Find out how IBM Rational® can provide you with solutions to improve organizational efficiency, reduce your TCO, and position your organization for long-term growth. Choose a solution that addresses one or more of your needs, and the tool will help you determine your ROI or estimate the value your organization could attain with IBM Rational.
WHITE PAPER:
This white paper explores how business process management (BPM) can be used to streamline corporate payment operations for increased customer satisfaction and significantly reduced operational costs.
WEBCAST:
The SAS® Enterprise Data Integration Server gives you the power to know how to quickly attain and manage consistent and trusted data throughout your organization. This webinar will show how this single data integration solution can consolidate vendors, respond quickly to new data integration requirements, and even reduce the overall cost...
WEBCAST:
This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
WHITE PAPER:
Hyperion performance management applications deliver a wide range of Business benefits as well as IT benefits; this overview outlines key benefits.
DATA SHEET:
Read this data sheet for an explanation of how the Oracle Scorecard and Strategy Management solution enables organizations to provide a framework that organizes strategic thinking and performance management.
