Computer Telephone Integration White Papers, Software Downloads, Definition and Webcasts

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Computer Telephone Integration Reports

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Ten Ways to Replace Ineffective Meetings sponsored by Slack WHITE PAPER: How your business can increase productivity and cut costs by swapping meetings with asynchronous work and task automation. Posted: 20 Dec 2023 \| Published: 20 Dec 2023 TOPICS: IT Management

Computer Weekly – 7 November 2023: How ExxonMobil is leading with data sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to the leader of ExxonMobil's data organisation, about the energy giant's strategy to establish enterprise-wide principles for the use of data. As the UK's Online Safety Act comes into force, we examine the tech sector's concerns over the laws around end-to-end encryption. Read the issue now. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: CIOs \| Cybersecurity \| Data Analytics \| Encryption Standards \| Human Resources Management \| Human Resources Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| Laws \| Operational Support Systems

How Financial Services Leaders are Ramping Up Innovation While Staying Secure sponsored by Slack WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance. Posted: 20 Dec 2023 \| Published: 20 Dec 2023 TOPICS: IT Management

Infographic: 5 cybersecurity trends for 2023 sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: The key cybersecurity trends expected to shape 2023 run the gamut from the human behind the keyboard to tools embedding machine learning. Here's the lowdown on six trends IT services executives expect to encounter this year. Posted: 16 Jan 2023 \| Published: 17 Jan 2023 TOPICS: Access Control \| Access Rights \| Artificial Intelligence \| Authentication \| CIOs \| Cybersecurity \| Data Security \| Endpoint Security \| Hackers \| Identity Management \| Identity Management Software \| Identity Theft \| IT Management \| IT Managers \| Network Security \| Remote Offices \| Security Architectures \| Software Development Methodologies

CW Nordics - November 2022 - January 2023: Icelandic datacentres point way to greener IT sponsored by TechTarget ComputerWeekly.com EZINE: Iceland may soon become even more attractive to firms wanting to minimise their carbon footprint while using high-performance computing services. Read more about it in this issue. Also find out how a robo investment company, Nord Investments, is harnessing open banking to make thing easier for its clients. Posted: 16 Nov 2022 \| Published: 24 Nov 2022 TOPICS: Artificial Intelligence \| Data Center Cooling \| Data Center Infrastructure Efficiency \| Data Security \| IT Management \| Security

CW APAC: Tech career guide – women in IT sponsored by TechTarget ComputerWeekly.com EZINE: In this handbook, focused on tech careers for women in the Asia-Pacific region, Computer Weekly looks at what can be done to attract more women into software development. Posted: 13 Dec 2022 \| Published: 15 Dec 2022 TOPICS: Careers \| IT Industry \| IT Management \| IT Workforce \| Software Development Life-Cycles \| Software Development Methodologies \| Software Development Tools \| Software Engineers \| Workforce Planning

Cebu Pacific Air's Productivity Game Changer sponsored by Slack WHITE PAPER: Learn how Cebu Pacific Air improved operational efficiency and saved 114,000 hours a year. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

Employees are Choosing How They Work sponsored by Dell Technologies and Intel EGUIDE: Read this e-book to gain guidance on how to establish an employee-centric digital workplace, including must-see security considerations for which everyone is responsible. Posted: 10 May 2023 \| Published: 10 May 2023 TOPICS: IT Management

Computer Telephone Integration Reports