EGUIDE:
This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
INFORMATION CENTER:
Visit this information center and find out how smarter technology can result in gains in efficiency, business alignment and risk management strategies.
WHITE PAPER:
This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.
WHITE PAPER:
This paper addresses new market forces that are compelling them to consider a range of alternatives, including outsourcing and offshore opportunities.
PRESENTATION TRANSCRIPT:
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
WHITE PAPER:
Improving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more.
WHITE PAPER:
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
WHITE PAPER:
Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes.
BROCHURE:
The current economic downturn requires a strategic approach to cutting IT costs, high-performance businesses successfully reduce overall costs sharply and for the long term, shifting spend toward IT capability and business growth.
WHITE PAPER:
By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
